Refund policy

If you haven't installed your eSIM yet, you can request a full refund within 30 days of your order. Refunding cancels the eSIM, so it can no longer be installed.

Once an eSIM is installed, we can no longer refund it, except when we were unable to provide the service you paid for — for example, if provisioning failed on our end.

A top-up adds data to an eSIM you already have, so it has no refund button on its order page. If the data does not arrive or does not work, write to us and our support team refunds it.

When provisioning fails, we refund your payment automatically in full and email you to confirm it.

Consumers in the European Economic Area, the United Kingdom and Switzerland also have a 14-day right to cancel, described in our Terms.